Frequently Asked Questions | Restoration
How can I send you my photo?
To post the photo to us, make sure you package it securely, and mark it "Handle with care".
But if you live in the Brisbane area, it's safer for you to arrange a time to visit us and deliver it personally.
Can I scan the photo and send you the file, instead of posting the photo?
It's better if we scan it. We use a very high quality professional scanner, that produces far better scans than the average home scanner. Successful restoration relies heavily on the best possible scan, so you must leave that to us if at all possible.
My photo has been its frame for many years, and I'm afraid it's very fragile. Do I need to remove it to be restored?
It's possible to scan through glass of the frame, and achieve an acceptable result. However, we try to scan the photo directly wherever we can, for best results.
Will you provide a new print of my photo?
That's entirely up to you. Yes, we can certainly arrange printing of a new version for you. Or, you can simply receive the finished high-resolution digital file, to keep, share, and print as you wish.
Does a new print have to be the same size as the original photo?
Not at all. It can be smaller or larger if you wish, and sometimes even a different shape.